Effective Date: 17 September 2026
Last Updated: 17 September 2026

This Privacy Policy (“Policy”) explains how Aupaire JSC (“Aupaire,” “we,” “our,” or “us”) collects, uses, shares and protects your personal information when you use our mobile applications, website and related services (the “Services”). This Policy forms an integral part of the Aupaire Terms & Conditions.

This Policy covers Aupaire, Aupaire Pro, our website and related platform services in Egypt. Aupaire connects customers with independent professionals for childcare, nursing and elderly care. Professionals deliver the booked care services; Aupaire operates the booking, verification, communication and payment-support platform. Personal and health information processed through these features is covered by this Policy.

Our commitment: We do not sell personal data to third parties. We use information to operate and secure the platform, arrange care, support users and improve reliability. Some technical, usage and service information is connected to an account, device or booking. We also use aggregated or anonymized information to understand and improve our services.

1. Information We Collect

We collect information relevant to the Services and the features you use:

  • Account and contact information: name, email, phone number, addresses, date of birth, gender, account identifiers, authentication and consent records.
  • Verification and professional vetting: identity-document information, identity checks, selfie/face matching and liveness results processed through our verification provider, and applicable professional qualifications, interview, background-check and medical-clearance documents. Device biometric authentication such as Face ID is separate from identity verification.
  • Care and health information: information customers choose to provide about themselves or a person receiving care, such as relationship and age, allergies, medications, care needs and uploaded medical documents. Documents may include examinations, laboratory results, prescriptions, insurance cards and other care records. Professionals may provide session notes, and summaries may support continuity of care.
  • Booking and transaction information: service, professional, scheduled and actual session times, booking history, service location, attendance, ratings, feedback, fees, invoices, payment/refund references, wallet records and professional earnings/payout details. Payment providers also process information in the relevant payment flow.
  • Location information: addresses, service locations, professional service areas and device location for discovery, arrival/navigation, attendance or safety. The app requests device permissions where needed and explains applicable background-location features.
  • Communications and user content: messages, files, images, support requests, communication-session metadata and audio/video transmitted when calling features are used.
  • Technical and usage information: device/app identifiers, notification tokens, integrity and security signals, IP/network information, app interactions, searches, crash reports and performance diagnostics, including information processed by integrated SDKs.
  • Marketing preferences: choices about optional promotions. Service, verification and account-security messages are distinct from optional marketing.

2. How We Use Your Information

We use relevant data to create and authenticate accounts; verify identity and professional eligibility; arrange and manage care bookings; share authorized care information with the assigned professional; support communication and continuity of care; record attendance and feedback; administer fees, payments, refunds and payouts; respond to support requests; prevent misuse; resolve disputes; meet applicable obligations; and diagnose and improve the service.

Search, matching and recommendation features use the preferences and service information relevant to the request. Technical analytics help us understand usage and reliability. Optional promotional communications follow user preferences. Service discovery and generated note summaries support the care workflow; they do not provide medical diagnosis or clinical advice.

3. Sharing of Information

We disclose relevant information to the participants and processors required for the feature being used:

  • Customers and independent care professionals: profile, service, booking, communication and care information needed for the relevant request or session. Professional profiles may display name, photograph, specialty, qualifications and performance information. Sensitive customer care documents are shared with the assigned professional through booking-specific controls and consent; the app provides sharing and revocation options.
  • Identity verification: Valify processes identity-verification information.
  • Communication, notification, map and authentication providers: integrated services support in-app messaging/calls, notifications, navigation and chosen sign-in methods.
  • Infrastructure, diagnostics and analytics processors: hosting/storage services, Google/Firebase and Sentry support operation, security, delivery and diagnosis.
  • Payment processors: the selected provider processes information needed for the transaction. Professional payout details are used for payout administration.
  • AI processors: where the corresponding feature is enabled, OpenAI processes care-search requests or recent service-note content to interpret a request or prepare a continuity-of-care summary. Notes and requests may contain personal or health information supplied in the app.
  • Legal and safety recipients: information may be retained or disclosed for an applicable legal obligation, authorized investigation, dispute or documented safety requirement.

The app’s permission and consent controls govern the relevant optional feature.

4. Data Security

We use technical and organizational controls appropriate to the data and feature. These include encrypted network connections to our application backend, authenticated access, role/booking-based restrictions, private access controls for care documents, protected authentication storage and audit records. Selected sensitive care-profile fields are encrypted. Access to customer care documents is tied to an authorized booking and assigned professional.

No service can guarantee absolute security. Protection measures differ according to the data and systems involved.

5. Data Retention

We retain information according to its purpose, account status, applicable fiscal requirements, necessary care continuity and documented legal or dispute holds. Account closure and completing all erasure obligations are separate stages.

  • Required fiscal and session evidence: protected financial and necessary session records, including invoices, fees, taxes, payments, refunds and payouts, are retained for at least five years after the relevant tax period. This does not mean retaining the full profile for that period.
  • Ordinary profile information: after safe account closure, ordinary account/contact and profile information is removed or de-identified through the deletion workflow.
  • Necessary care/dispute evidence: may remain for at least 90 days after the relevant session, or longer while needed for care, dispute or documented legal obligations. Where no applicable hold remains, the erasure workflow removes care documents, care-profile information and related content in scope.
  • Fraud/restriction evidence: limited evidence may remain to enforce restrictions and prevent misuse, subject to the applicable governed retention process.
  • Verification and communication processors: erasure may require action or confirmation from the relevant provider. We do not mark those obligations complete before confirmation. Request status distinguishes completed erasure from retained or outstanding categories.

You can request deletion without reinstalling the app:

In Aupaire, open Settings → Account Access → Delete account. In Aupaire Pro, open Settings → Account access → Delete account → Continue to delete account. We verify that the request is yours and show its status. A request does not silently cancel an active care visit; outstanding visits, refunds, payouts or disputes must reach a safe resolution. Contact Support@myaupaire.com for assistance.

6. Your Rights

Under Egyptian law and global best practices, you may:

  • Access: Request a copy of the personal data we hold about you.
  • Correct: Update inaccurate or incomplete data.
  • Delete: Request deletion, subject to legal or contractual obligations.
  • Restrict/Object: Restrict processing or object to certain uses.
  • Portability: Receive your data in a structured, machine-readable format, where feasible.
  • Withdraw Consent: Withdraw consent to optional uses (e.g., marketing).

Requests can be submitted via the in-app Help Center or email: support@myaupaire.com.

7. Cookies & Tracking

We use cookies and similar technologies for authentication, preference storage, fraud prevention and analytics, and for permitted marketing. You can manage cookies in your browser or device settings. Disabling them may affect some features.

Mobile SDKs may use app-instance, device or account-related identifiers for notifications, security, analytics and diagnostics. These are distinct from website cookies.

8. Automated Decisions & AI

Matching, search, ranking, performance summaries and fraud controls use automated processes. These features help arrange or support services and do not guarantee a booking, diagnosis or care outcome. Where enabled, Ask Aupaire sends the relevant request to an AI processor for interpretation. Continuity-of-care summaries may use recent professional session notes; those notes can contain personal and health information. Generated summaries can be imperfect and should be checked against the underlying record by the relevant professional.

You may contact Support@myaupaire.com to request human review of a significant automated decision affecting you.

9. Liability & Limitations

  • Aupaire strives to protect your data but cannot guarantee absolute security against all cyber threats.
  • To the maximum extent permitted by law, Aupaire is not liable for indirect, incidental, or consequential damages arising from data breaches, except where caused by proven gross negligence or willful misconduct.

10. Changes to This Policy

We may revise this Policy from time to time. Future material changes will be notified via in-app messages or email at least 30 days before they take effect. The effective date and last-updated date above identify this revision. Continued use after the applicable effective date constitutes acceptance.

11. Governing Law

This Policy is governed by the laws of the Arab Republic of Egypt, including Law No. 151 of 2020 on Data Protection.

12. Contact Us

Aupaire JSC
Address: Capital Mall, Office E, Fifth Settlement, New Cairo, Cairo, Egypt.
Email: support@myaupaire.com