How Aupaire Care works
Registration, booking, and every step of your visit – together in Aupaire Care.
01 / THE JOURNEY
Download Aupaire Care, create your account, and get ready to arrange care.
Register with your details and complete the contact-verification steps shown in the app.
Follow the identity-check instructions when prompted. Verification helps prepare your account for booking.
Add the visit location so the app can show the relevant options.
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Safety starts before care
Professional screening. Client identity verification. A care community built on knowing who you are welcoming – and who is welcoming you.
AUPAIRE PRO · IDENTITY CHECK
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SCREENING BEFORE ONBOARDING
Professionals apply online and complete the required checks before joining Aupaire.
Document, face-matching and liveness checks.
Face-to-face assessment and professional qualification checks.
A health fitness certificate as part of the review.
Checks before professionals are onboarded.
AUPAIRE CARE · IDENTITY CHECK
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TRUST GOES BOTH WAYS
Care professionals deserve peace of mind, too. Specialist KYC technology helps create a safer environment for everyone.
A valid ID or passport establishes who is joining.
Face matching and liveness connect the person to their document.
Clear verification instructions and consent before proceeding.
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02 / THE JOURNEY
Choose the support your family needs and the visit that fits your day.
Explore childcare, elderly care, and nursing options for your location.
Choose your visit details and duration. Request available care now or plan ahead.
Let AutoMatch find an eligible professional, or choose a profile for direct booking. Ask Aupaire can also help you build a shortlist.
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AutoMatch · Intelligent matching
Care on demand, or planned ahead. Tell us what, where and when. AutoMatch finds available professionals for your request. Review your match and confirm your care.
CHOOSE CARE
Choose your service, location and visit details.
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THE SEARCH
AutoMatch searches for eligible professionals for your request.
YOUR MATCH
Review the professional and the proposed visit before you decide.
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YOUR BOOKING
Confirm your care and keep the next steps together in the app.
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Your selected service, care needs and professional eligibility.
Your location, visit timing and professional availability.
Relevant preferences and performance help rank eligible professionals.
Direct search & booking
Explore available specialists in the app. Compare profiles, qualifications, ratings and visit availability, then choose the professional who feels right for you. Select your visit details and review the service price before confirming.
Explore direct booking
04 / THE JOURNEY
Ask Aupaire helps turn your own words into care options you can compare.
Explain your needs, timing, area and preferences in a guided search.
Compare professional profiles and criteria matches. Match scores describe fit to your request, not safety ratings.
Review the professional and the visit details. Nothing is booked without your confirmation.
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05 / THE JOURNEY
Follow the shared location and arrival estimate once your professional starts the commute.
View the professional’s latest shared position on the map and the current arrival estimate.
Message or call from your booking when you need to coordinate.
Estimates can change with travel conditions. Follow the latest status and prepare for check-in.
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YouAll inside Aupaire
A quick message. A familiar voice. A video hello. Stay close to your loved one’s care, wherever your day takes you.
Coordinate your confirmed visit in the app. Keep practical details and care conversations together.
Speak directly with your care professional through an in-app call.
During care, check in with your professional by video to see your loved one while you are away.
Use in-app chat and calls without exchanging personal phone numbers.
07 / THE JOURNEY
Your care visit has a clear beginning, ongoing communication, and a place for your feedback.
Share the visit PIN with your professional at the start when the app prompts you.
Message or call your professional in-app. During care, check in by video when you are away from your loved one.
Review the completed visit and leave feedback to help inform future care choices.
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SECURE PAYMENTS · ESCROW PROTECTION
Clients know their funds are held safely until the agreed care session is complete. Professionals know their fees are secured before the visit. Clear terms and payment status for both sides.
For eligible prepaid home visits. Payment, refund and dispute terms apply.
Payment termsFollow the verification requirements shown in your booking journey. The app will explain the steps needed before you can continue.
Arrival estimates can change with preparation, travel, and current conditions. Follow the latest status in your booking; live tracking begins when the professional’s commute is active.
Open My care in Aupaire Care to follow your visits and their current status.
Two apps. One connection.
Scan with your phone, or open your app store.
For families
Find care, book a visit, and keep everything together.
Find “Aupaire” in your app store.
For care professionals
Apply, manage opportunities, and track your work.
Find “Aupaire Pro” in your app store.
We continue to introduce services over time. Current options depend on your location and professional availability.
