Policy version: 21 October 2026

Aupaire / Policies & protection

Trust, written
clearly.

Clear rights. Shared responsibilities. Protection for everyone who receives care—and everyone who gives it.

Protection comes first

A child protected.
A concern heard.
A person respected.

Understand professional boundaries, consent, privacy and how to report suspected abuse or neglect without waiting for proof.

Read the safeguarding policy

Find a policy

Your account & your booking

Customer terms & conditions

The relationship between you, Aupaire and your care professional.

Booking, cancellation & refunds

Booking changes, cancellations, no-shows and refund reviews.

Customer schedules & annexes

The supporting schedules incorporated into the customer terms.

Trust, dignity & safety

Trust & safety

Shared responsibilities before, during and after care.

Community standards

Respect, boundaries, fair treatment and accountable conduct.

Dedicated safeguarding policy

Children & people at risk

A dedicated safeguarding policy for children and adults who need additional protection.

Report a safety concern

What to do in an emergency and how to report a concern.

Complaints & review

How to raise an issue, request a review and protect your rights.

Privacy & responsible technology

Privacy policy & notice

Your information, verification, care data and privacy rights.

AI transparency & responsible use

Understand matching, AI-assisted discovery and the role of human review.

Working with Aupaire

Professional participation agreement

The professional relationship, obligations and platform terms.

Professional verification & credentials

Identity, eligibility, qualifications and ongoing verification.

Professional payments & payouts

Earnings records, deductions, payment reviews and payouts.

Every policy is available in English and Arabic. The policy version date is shown on each page. Changes apply in accordance with the relevant notice and acceptance requirements.